CASE STUDIES

WMS - Receiving App

Streamlining Fulfillment Receiving in NetSuite

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The Receiving Application was designed for warehouse management to simplify and automate the process of creating Item Receipts for Transfer Orders (TO), Purchase Orders (PO), and Return Authorizations (RA). It also provides a streamlined method for initiating Return Merchandise Authorizations (RMA). This application is tailored to enhance the accuracy and efficiency of inventory and rental management within NetSuite.

35%

Efficiency gain

0

Discrepancies

25%

Faster RMA

project details

Industry
E-Payments
Customer / Service
Global Payments / Product Design and Development
Date
https://www.youtube.com/embed/CLtYpS_8HQU?si=e_BTaZQWckxVCIS8

challenges

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  1. Agile Collaboration
  2. Previous Agency Failures
  3. Advanced Features
  4. Scalability

our approach

We used an Agile framework for bi-weekly client meetings and redesigned the site with modern UI/UX. Our tech stack featured Next.js for SEO, Cloudflare for speed, and Strapi as a headless CMS, plus geo-location and timezone features for dynamic pricing.

  • Agile Development
  • UI/UX Redesign
  • scalable Technology Stack

final outcome

Results includes a  40% increase in user retention, 25% boost in registrations, 30% rise in brand recognition, and 20% growth in international engagement. The client expanded the project to include an in-house backend system and a standalone schedule widget.

  1. User Retention Increased by 40%
  2. Conversion Rate Increased by 25%
  3. Brand Recognition Boosted by 30%
01

The Receiving App addressed various challenges to improve the accuracy and efficiency of inventory and rental management in NetSuite.

  • Manual handling of item receipts and transfer orders led to errors and tracking delays.
  • Managing logistics for rental devices required automation to ensure accurate item transfers.
  • RMA processes were time-intensive and lacked real-time updates.

‍

02

We developed a Receiving App to automate core processes and streamline logistics workflows for efficient warehouse management.

  • Automated the creation of Item Receipts for Transfer Orders, Purchase Orders, and Return Authorizations, with dropdowns to assign statuses and logistics locations for precise receiving.
  • Enabled streamlined processing of Transfer Orders, especially for serialized items, with improved tracking of item locations for inventory visibility.
  • Developed automated tracking for rental devices, with Transfer Orders automatically generated for item returns to the original location, ensuring smooth rental logistics.
  • Simplified RMA creation and receiving, with automated status updates to "Pending Refund" upon receipt and real-time error handling for seamless processing.

‍

03

The Receiving App significantly enhanced efficiency, accuracy, and satisfaction in the warehouse's NetSuite environment.

  • Improved efficiency by 35%, reducing manual data entry and processing time.
  • Enhanced accuracy, eliminating accounting discrepancies in rental device tracking.
  • Reduced RMA processing time by 25%, improving customer satisfaction.

‍

Conclusion

The Receiving Application is a powerful tool for warehouse management, automating the creation of item receipts, optimizing the handling of transfer orders, and streamlining the RMA process. Its seamless integration with NetSuite and automated rental device tracking have greatly improved efficiency, accuracy, and customer satisfaction in the warehouse operations.

What Our Client Say

"Heliverse delivered seriously good work! Communication was smooth, and the final product exceeded expectations."

Brian Overman

Let’s Build Something Great Together!

"Heliverse delivered seriously good work! Communication was smooth, and the final product exceeded expectations."

Brian Overman

Heliverse was incredibly helpful and delivered high-quality work. The team was punctual and ensured I understood everything along the way. Their communication was excellent, and they were thorough in meeting the provided specifications. I highly recommend them for professional website development.

Katherine (Kath) Webb

Heliverse did an excellent job understanding the project's requirements and what was needed. I was very pleased with their communication, regular check-ins, and proactive feedback to improve the site. I look forward to working with Heliverse on future projects. Strongly recommended.

Marcello Oscar

Heliverse's team understood the scope perfectly, delivering on time. They were quick to respond to messages and adapt to changes as the project evolved through multiple discussions and re-scoping. We're very happy with the collaboration and look forward to future projects together.

Alta Studio

Once we explained the concept and what we required, the Heliverse team quickly developed a strategy to implement the backend work while aligning with our UI/UX designs. We'll continue working with them as we add new functionalities post-MVP launch. A very committed and honest team.

 Inside AIML

Always an amazing job from the Heliverse team. Their work is top-notch, and they consistently provide excellent solutions. They are responsive, knowledgeable, and quick to figure things out when needed. I will continue to work with them!

 John Castiglione

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